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Challenging Conversations


Category Teaching Assistants & Support Staff

Target audienceTeaching Assistant

Audience capacity50

Online platformPanopto (TT Education)


Type1 session x 1:30 hrs


This course tackles the sensitive issue of challenging conversations head-on. This insightful course provides practical ideas on how to engage with parents and stakeholders, including:

• How to approach the conversation if the parent is unhappy

• What to do if the parent is illiterate, has poor English or, for any other reason, is not understanding the message you are giving

• How to approach a disengaged parent

  • How to approach a challenging conversation


This course is specifically for Teaching Assistants, and any member of school support staff, exploring great ways to hold successful challenging conversations. The objectives of this course include:

• To understand how to communicate effectively, to ensure that there is clarity of expectation, intention and shared vision

• To understand communicating behaviours and how to create the right climate for effective two-way communication

• To learn how to embrace challenging conversations and manage conflict successfully.

Our philosophy of innovation is to use our path to success; grounded in the latest educational research and first-hand experience of current teaching of real children in the primary classroom, we aim to develop educators through the highest quality professional learning. David Maytham, CEO TT Education

1 Bookings available

Tuesday 15:00

Session: 30 November 2021 - >

Professional Learning Packages:

Schools have the option to buy a professional learning (PL) package for Teaching Assistants & Support Staff. Once purchased, the PL Booker for each school can book two people onto all courses within Teaching Assistants & Support Staff. Additional places will be charged at the cost displayed on the course page.

To purchase the package:

  • Log into the hub
  • Scroll down to the Schools Traded Services Store
  • Click ''Enfield Education'
  • Select the package of professional learning you which to purchase
  • If you are purchasing for more than one school, select the school you are purchasing for

Packages can be purchased for non-Enfield schools, please select the OutOfBorough option.


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