FAQs

Make sure you’ve created an account, signed in and set up the pupil you want to purchase music lessons for. Once you’ve done that, you can go to the Music Store and shop for the music lessons you want by following the instructions on screen.

You have 14 days to cancel your booking from the date of purchase. To see the instructions for how to cancel within the 14 days, click to see more of this FAQ.

Collection or return of instruments is strictly by appointment only. If you need to collect or return an instrument please email enfieldmusicservice@enfield.gov.uk to make an appointment.

There are concessions available for pupils who are eligible for Free School Meals (not including UIFSM).  For lessons, these concessions are determined by each school and will be applied to products in the store after you upload a document from the school confirming your eligibility during the pupil registration process. For ensemble membership, there is a 50% concession for pupils who are eligible for Free School Meals (not including UIFSM).  This will be applied after you upload your confirmation of school funding letter. 

If you are an existing customer and we have your funding form on file we will automatically send you a code to use at check out. If you are a new customer please email your confirmation of funding support letter from your child’s school to enfieldmusicservice@enfield.gov.uk before booking lessons so we can send you a code.

If after reading the FAQs you need to contact EMS, please email enfieldmusicservice@enfield.gov.uk. You can also call us on 020 8807 8881. Our phone lines are open during term time: 9.30am – 4.30pm Monday & Wednesday and 9.30am – 12.30pm Tuesday, Thursday & Friday. Please note that any visits to the EMS office are strictly by appointment only.