Showing 21 FAQs
Question
Are there any concessions available?
Answer
There are concessions available for pupils who are eligible for Free School Meals (not including UIFSM). For lessons, these concessions are determined by each school and will be applied to products in the store after you upload a document from the school confirming your eligibility during the pupil registration process. For ensemble membership, there is a 50% concession for pupils who are eligible for Free School Meals (not including UIFSM). This will be applied after you upload your confirmation of school funding letter.
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Question
Can I change my child’s lessons?
Answer
Once you’ve purchased lessons, you are unable to make changes to the booking. However, you have 14 days in which to cancel lessons. When you are asked to renew lessons for the next term, if you wish to make changes you must cancel the existing lessons and shop for the new lessons you want instead.
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Question
Can I get a refund?
Answer
Once you have committed to purchase lessons, hire and/or ensemble membership for the term, we are unable to offer refunds after the 14 day cancellation period has passed. If your tutor has not been able to provide the full number of lessons for the term, you will be issued a refund for any missed lessons after the end of the term.
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Question
Can I hire an instrument without buying lessons?
Answer
Yes you can, by selecting Instrument Hire Store from the Store menu (top right hand side of your screen) and choosing the music instrument hire you want. We are not able to loan Pianos, Keyboards, Guitars, Ukuleles, Recorders, Tin Whistles or Drum Kits. Please note our instrument hire scheme is currently on hold due to the Coronavirus outbreak.
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Question
Can I pay in instalments?
Answer
Yes, you can pay for lessons in two equal instalments. To do this, you will need to enable the instalments option via pupil settings - log in and click 'pupil', select the pupil's name, put cursor on the three dots to the right of the pupil’s name, select 'settings' then click 'change' in 'payment settings', tick 'enable pay in instalments', agree the terms of use and then save.
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Question
Changes to Enfield Music Service due to Coronavirus
Answer
Due to the current school closures EMS have made some changes to our services for the Autumn term 2020.
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