Important information for schools and colleges about laptops and routers provided through the Get help with technology programme
FAO: All Schools / All Phases
Laptops, tablets and 4G wireless routers were provided by the Department for Education as part of the Get help with technology programme to support remote learning during the COVID-19 pandemic.
We will continue to provide data for 4G routers until 31 July 2021.
Some schools and colleges ordered ‘restricted’ Windows laptops and tablets that came with security software installed. Licenses for these will expire on 30 September 2021. You need to reset these laptops, tablets and routers so they can continue to be used.
If you have Huawei routers, you will need to reset them before 16 July 2021. If you do not do this, you will be unable to use another SIM card when the data runs out.
It is a school or college’s responsibility to safeguard the young people in their care. The resetting guidance includes all the information you need to restore factory settings and apply your own security software to laptops and tablets.
Please ensure that you share this information with whoever is responsible for IT at your school or college.
If you ordered ‘standard’ Windows devices that were provided without security settings, no action is required.
If you have any questions or encounter issues during the reset process, please contact us.